Our main shipping station is located in Las-Vegas. In order to operate more effectively we also ship from other locations in Pennsylvania and California depending on the product. 

We don't operate any flagship retail location for the moment, but who knows what the future holds!

We can always work on a quote for you if you plan on purchasing larger than usual quantities and we have access to very competitive prices for commercial scale clients. Contact us directly at support@wegrowbuds.co and someone will refer you to the best agent depending on your situation.

Although we try our best to process orders as fast as possible there are some situations where it can take longer than usual in seasons of high volume. There are also some products that just take longer than others to bring to the shipping station for expedition. If you find yourself in a time-sensitive situation and you need assistance please contact us directly via email or phone.

If your order has not already shipped we can cancel your order but please take note that some fees might apply depending on the situation. 

If the order has already shipped this will fall in the returns procedure.

Every time our warehouse updates the tracking information in our system you will automatically receive an update via email so you can track your packages.

If the mistake is on our end we will send you the correct product free of charges and arrange a return for the wrong items. Contact us at support@wegrowbuds.co as soon as you notice the mistake and include pictures.

If this is your first purchase, you can use the code "WEGROW" for orders above $199. This will give you a $15 discount. We also have various discounts for specific products depending on the season you can see them directly on the product listing. We also wan to encourage our customers to leave honest reviews of their product so we offer a discount code for every certified review. The best way to stay tuned with the latest offers is to join our newsletter of course.

If you want to sign up as a member and earn rewards as you purchase, make sure you sign up before placing the order. Creating a regular account or joining our newsletter will not allow you to earn rewards for the purchases you place. Once you sign up you will have access to the different ways you can earn and redeem your gifts.

All the payments options are detailed at checkout. 

Depending on your financial institution, it can take between 1-3 business days. If it take s longer please contact us to have the refund authorization number that you can show to your financial institution.

Depending on the size and destination of the package we will most often use FedEX but we also ship with UPS, USPS, and other specialized carriers to ensure the best service possible.

Shipping times can vary a lot so you should always refer to the tracking to have an accurate estimate you can expect at least  1-5 business days. Please take note these are only estimates and that it can sometimes take longer.

We understand the importance of privacy. Our warehouse does everything they can to keep the packages discreet but some products may have the brand name displayed.

Free Shipping - All orders over $99 qualify for free shipping. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in the Us and in some case Canada right now. We reserve the right to cancel & refund any package where we cannot economically ship an item to. If this happens, you will be refunded in full and notified of the issue.

Normal Rate Shipping - An automatic quote will be displayed at checkout for orders below $99. The price will vary depending on the weight and destination of your order.

Before a return can be processed, we need to verify the purchase was made on Growbuds website. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.

If your return is approved, an agent will send you a prepaid shipping label that you will need to print and attach to the original package. At this point you can drop the package at the nearest post office.

After receiving the product back we will issue the refund. Please take note that restocking fees might apply.

*Items sent back without authorization will not be eligible for a refund

Yes, we charges a 15% restocking fee. You will receive an 85% refund to the credit card or account originally used.

Depending on the situation Growbuds Returns Department will provide you with a prepaid return shipping label, so you don't have to pay for returning your order back to our warehouse. In some cases you will be provided the information to ship the order back.