Thank you for shopping at Growbuds, where we strive to offer excellent customer service and simple policies that won't add stress to your life. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible.
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed.
We try our best to keep our inventory updated but with over 2000 products it's hard to be 100% accurate. In rare cases, if the product is on backorder or unavailable, even if it showed "in stock" on the website, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company website.
Below is some additional information to consider when placing your Growbuds order.
We understand the importance of privacy to many of our customers. All orders placed on Growbuds are shipped in plain boxes without explicit identifying marks.
All Canadian orders over $149 qualify for free shipping. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in Canada right now. We reserve the right to cancel & refund any destination where we cannot economically ship an item to. If this happens, you will be refunded in full and notified of the issue. We can deliver to most parts of Canada.
Below 149$ Shipping
The rates for shipping orders below 149$ is automatically displayed at checkout based on your location and the weight of your order.
If you want your package a little bit quicker, express options will be displayed at checkout. In some unusual situations where your order can't be delivered with the option selected at checkout, we will contact you to let you know.
Shipping Carriers - Growbuds ships most orders via UPS, Purolator, FedEx, and Canada Post. While we do our best to get orders delivered quickly, we cannot account for any delays carriers may have.
Most shipping carriers do not ship to PO boxes. If you enter a PO box for your shipping address, we might have to contact you to provide an alternative delivery address.
Please note that tracking information might be updated one business day after your order has been shipped.
If your order can't be delivered with the carrier selected at checkout, we will contact you to let you know.
While most products are located at our Montreal shipping station and can be ready to ship within a few hours, some products require additional handling time so there may be up to 3 business days of handling time before your order is ready to ship.
If your order is taking longer than 3 business days to ship out please contact us at firstname.lastname@example.org to have an accurate update.
- Standard/Free Shipping:1 to 3 business days for Quebec/Ontario and 3 to 7 business days for other provinces (excluding holidays).
- Priority Shipping: Will depend on the shipping option selected.
- Our shipping cutoff time is 11AM Eastern Time. So, any order placed after 11AM will ship out the following business day and therefore the day you place your order would not count towards the shipping times above. If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.
Everyone at Growbuds is committed to making sure customers are satisfied with our products and happy with their purchases. We want to keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. Growbuds is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
How to make a return
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process.
Please inspect the packaging of your item(s) upon arrival and make note of it when signing for delivery. If your item(s) arrived damaged, please send photos to email@example.com where we will review and file a claim for it.
Below are the steps you need to follow to return an item:
- Email firstname.lastname@example.org - Before a return can be processed, we need to verify the purchase was made on weGrowbuds.ca. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
- Repackage your return and send it back - A Growbuds agent will send you a return label. You can print this label and attach it to the return order. We will schedule a pickup whenever you are available.
- Items sent back without authorization may not be refundable.
Charges and credits
Shipping charges - Growbuds Returns Department will provide you with a prepaid return shipping label, so you don't have to pay for returning your order back to our warehouse.
Receiving your refund -
Upon successful inspection of returned items, a refund, less the restocking fees, will be issued back to your original payment method within 5 business days of receiving your return.
Growbuds charges a 15% restocking fee. You will receive an 85% refund to the credit card or payment option originally used.
Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.