Growbuds Shipping Policy
Thank you for shopping at GrowBuds, where we strive to offer excellent customer service and simple policies that won't add stress to your life. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible. This means we do our best to get orders to leave our warehouses within 1-2 business days and offer free standard shipping on all orders over 99$ in Canada.
Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company website.
Below is some additional information to consider when placing your GrowBuds order.
Discreet Shipping - We understand the importance of privacy to many of our customers. All orders placed on GrowBuds are shipped in plain boxes without explicit identifying marks.
Free Shipping - All Canadian orders over $99 qualify for free shipping. There are no weight exclusions or restrictions on the number of items ordered. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in Canada right now. We reserve the right to cancel & refund any package where we cannot economically ship an item to. If this happens, you will be refunded in full and notified of the issue. We can deliver to most parts of Canada except in very rural areas.
Below 99$ Shipping - The rates for shipping orders below 99$ is automatically displayed at checkout based on your location and the weight of your order.
Priority Shipping - If you want your package a little bit quicker, express options will be displayed at checkout. In some unusual situations where your order can't be delivered with the option selected at checkout, we will contact you within 24h to let you know.
Shipping Carriers - GrowBuds ships most orders via UPS, Purolator, Canpar, Dicom, and Canada Post. While we do our best to get orders delivered quickly, we cannot account for any delays carriers may have.
Most shipping carriers do not ship to PO boxes. If you enter a PO box for your shipping address, we might have to contact you to provide an alternative delivery address.
Please note that tracking information might be updated one business day after your order has been shipped.
In some unusual situations where your order can't be delivered with the carrier selected at checkout, we will contact you within 24 hours to let you know.
While most products are located at our Montreal shipping station and can be ready to ship within a few hours, some products require additional handling time so there may be up to 48 hours of handling time before your order is ready to ship.
- Standard/Free Shipping:1 to 3 business days for Quebec/Ontario and 3 to 7 business days for other provinces (excluding holidays).
- Priority Shipping: Will depend on the shipping option selected.
- Our shipping cutoff time is 11AM Eastern Time. So, any order placed after 11AM will ship out the following business day and therefore the day you place your order would not count towards the shipping times above. If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.