Everyone at GrowBuds is committed to making sure customers are satisfied with our products and happy with their purchases. We want to keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us. So just how can we do this? That answer is easy. Growbuds is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
How to make a return: while it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
1. Email firstname.lastname@example.org: Before a return can be processed, we need to verify the purchase was made on weGrowBuds.ca. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
2. Repackage your return and send it back: A GrowBuds agent will send you a return label. You can print this label and attach it to the return order. We will schedule a pickup whenever you are available. Items sent back without authorization may not be refundable.
3. Shipping charges: Growbuds Returns Department will provide you with a prepaid return shipping label, so you don't have to pay for returning your order back to our warehouse.Receiving your refund
4. Upon successful inspection of returned items, a refund, less the restocking fees, will be issued back to your original payment method within 5 business days of receiving your return. weGrowBuds.ca charges a 15% restocking fee. You will receive an 85% refund to the credit card or PayPal account originally used. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue. Email us email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.